Terms of Service

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you (“you,” “your,” or the “Customer”) and Quality Solids (“we,” “us”) regarding access to our website and any enquiry, quote, order, sale, delivery, or collection of concrete masonry units, slabs, pavers, and related products (collectively, “Products”) we supply in the ordinary course of business.

By using our website, submitting a contact form, requesting a quote, placing an order, or accepting a quotation or delivery, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our website or purchase our Products.

Where you act on behalf of a company, organisation, or another person, you represent that you have authority to bind that entity to these Terms.

2. Website and online tools

Our website (including the product catalog, block calculator, quote request flows, and downloadable materials) is provided for general information and to support legitimate commercial and project planning. We may update content, features, or availability at any time without prior notice.

You agree to use the website only for lawful purposes and in a way that does not infringe the rights of others, interfere with the operation of the site, attempt unauthorised access to our systems, introduce malware, scrape or harvest data in bulk without permission, or misrepresent your identity or affiliation.

Estimates and calculators. Any figures produced by online calculators (including block counts, areas, waste allowances, or illustrative costs) are planning aids only. They are not structural designs, bills of quantities, or binding prices. Actual quantities, site conditions, bond patterns, openings, and engineering requirements may differ. You must verify all figures with your engineer, quantity surveyor, or project team before relying on them for procurement or construction decisions.

3. Product information, catalog, and datasheets

We aim to describe Products accurately, including dimensions, weights, strengths, and typical applications. Photographs, drawings, and samples are representative; minor visual or batch to batch variation may occur in normal manufacturing. Nominal dimensions, tolerances, and performance claims are as stated on product pages or formal datasheets and may reference recognised industry practices (for example ASTM C90 where stated for hollow load-bearing units).

It is your responsibility to select Products suitable for your structural design, environmental exposure, loading, and local building regulations. Where a formal submittal, test certificate, or batch-specific documentation is required, you must request this at quotation stage so we can confirm availability and any additional lead time or cost.

4. Quotes, pricing, and orders

Unless we state otherwise in writing, prices and availability given on the website, by email, or verbally are indicative and do not constitute an offer. A binding contract for supply arises only when we issue a written order confirmation, pro forma invoice, or formal quotation that we have expressly accepted, or when we deliver Products in accordance with an agreed order, whichever our practice confirms in writing.

Quotes may specify validity periods, minimum order quantities, delivery zones, and exclusions. We may withdraw or revise a quote before acceptance if costs, logistics, or availability change materially.

You are responsible for the accuracy of order details (Product type, quantities, sizes, delivery address, site contact, and access constraints). Errors in information you supply may result in additional charges, delays, or wrong Product being supplied; we will work with you in good faith to correct issues where possible.

5. Delivery, collection, and risk

Delivery dates and windows are estimates unless we have committed to a fixed date in writing. Delays may occur due to weather, traffic, plant scheduling, force majeure events, or site readiness. You must ensure safe and lawful access for our vehicles, adequate laydown space, and a responsible person to receive the load. Failure to receive or offload in a timely manner may incur standing time, redelivery, or storage charges as we may reasonably apply.

Risk and title. Risk in the Products passes to you on delivery to the agreed location or on collection from our facility, as applicable, unless our written contract with you states otherwise. Retention of title (if any) will be set out in our invoice or credit terms where offered.

Delivery zone fees, transport charges, and any government levies or duties applicable at the time of supply will be as quoted or invoiced.

6. Quality, inspection, and claims

You should inspect Products on delivery or collection and notify us promptly of any shortage, damage, or obvious non-conformity. Claims for transit damage or quantity discrepancies must be raised within a reasonable time (and in any event within forty-eight (48) hours of delivery or collection where practicable) and supported by photographs and delivery documentation where available. We will investigate legitimate claims and may arrange replacement, credit, or other fair remedy at our discretion, subject to these Terms.

Hidden defects reported after installation must be notified as soon as discovered. We do not accept liability for loss arising from improper storage, handling, installation, or use contrary to good practice or our written guidance.

7. Payment

Payment terms (including deposits, progress payments, and due dates) will be stated on our invoice or quotation. Time is of the essence for payment where credit has been extended. We may suspend delivery, cancel outstanding orders, or charge interest on overdue amounts as permitted by applicable law and our credit policy. Unless otherwise agreed, prices are in Gambian Dalasi (GMD) or the currency stated on the invoice.

8. Limitation of liability

To the fullest extent permitted by the laws of the Republic of The Gambia, we exclude liability for indirect, consequential, or special losses including lost profits, lost production, delay costs, or third-party claims, except where such exclusion is not legally permissible.

Our total aggregate liability arising out of or in connection with any order or these Terms (whether in contract, tort, or otherwise) shall not exceed the amount paid by you to us for the specific Products giving rise to the claim in the twelve (12) months preceding the event, except that nothing in these Terms limits liability for death or personal injury caused by our negligence where such limitation is unlawful, or for fraud or wilful misconduct.

You acknowledge that construction and structural use of masonry Products requires professional design and competent workmanship. We are not liable for design errors, soil or foundation failure, or failure to follow applicable codes and standards.

9. Indemnity

You agree to indemnify and hold harmless Quality Solids, our officers, and staff against claims, losses, or costs (including reasonable legal fees) arising from your misuse of the website, breach of these Terms, negligent site operations, or supply of inaccurate specifications, except to the extent caused by our own wilful misconduct or gross negligence.

10. Intellectual property

All content on this website (including text, graphics, logos, layout, and software) is owned by us or our licensors. You may not copy, modify, distribute, or exploit it for commercial purposes without our prior written consent, except for fair personal or internal project use such as printing a product page for a tender file.

11. Privacy and communications

We process personal data you provide (for example name, email, phone, and project details) to respond to enquiries, prepare quotes, fulfil orders, and improve our services. We do not sell your data. Use of our contact forms and quote tools constitutes consent to be contacted regarding your request. For full details, see our Privacy Policy.

12. Force majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, power or fuel shortages, strikes, transport disruption, or government action. We will endeavour to notify you and mitigate impact where practicable.

13. Changes to these Terms

We may revise these Terms from time to time. The “Last updated” date at the top of this page will change accordingly. Continued use of the website or placement of orders after changes constitutes acceptance of the updated Terms, except that orders already confirmed under prior terms remain governed by those terms unless we agree otherwise in writing.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of The Gambia. The courts of The Gambia shall have non-exclusive jurisdiction over disputes arising from these Terms or the supply of Products, without prejudice to any mandatory consumer protections that may apply.

We encourage you to contact us first to resolve any concern in good faith before commencing formal proceedings.

15. Notices and contact

For questions about these Terms or to give formal notice, email support@qualitysolids.com, use our Contact page, or write to us at Quality Solids, Kanifing South, Serrekunda, The Gambia, marking your message “Legal – Terms of Service.”

You may wish to have these Terms reviewed by a lawyer admitted in The Gambia, especially for high-value contracts, credit arrangements, or public-sector tenders. The headings above are for convenience and do not limit interpretation.